Please call our customer support center at 6369647051 or email us at [email protected] to get a Return Authorization and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization is generated.
- Product delivered is different from what was ordered
- Product was received in a physically damaged condition or was found defective when package was opened.
- The product or parts of the product or accessories that were described on the website as “ In the Box” was missing.
The below product categories are marked as "non-returnable" unless the package received is verified as Defective or Damaged
- Mobile Phones and Laptops
- Mobile Phone accessories like screen guards, screen protectors and tempered glass & Etc…
- Original Order Invoice
- Original packaging with labels, user manuals and warranty card
- Serial Number/IMEI of the product being returned should match our system
- Any accessories/components, combo or bundle products or freebies you received with the purchase
- For Wrong product/color, incorrect description and missing accessories, the product should be unused
- All Apple products (smart phones, macbooks, air pods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre
- Products like Smartphone’s and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre